Privacy Policy

1. Introduction

• FUN DRIVE values your privacy and is committed to protecting your personal data.
• This Privacy Policy explains how we collect, store, use, share, and safeguard your information when you use our website, mobile application, or car rental services in Goa, India.
• By using our website or renting a vehicle, you acknowledge that you have read and agreed to this Privacy Policy.

• We collect personal and sensitive data to verify identity, process bookings, and ensure the safety of our vehicles and customers.
• a. Personal Information
  • Full Name
  • Contact Number and Email Address
  • Date of Birth / Age
  • Residential or Temporary Address
  • Government-issued ID (Aadhaar, Passport, PAN, or Voter ID)
  • Driving License Number and Expiry Date
  • Booking and Transaction History
  • Payment and Billing Information (processed via secure payment gateway)
• b. Sensitive Personal Data
  • Scanned copies of your ID and Driving License
  • GPS and location data of rented vehicles (for safety, recovery, and misuse prevention)
  • Accident, damage, or claim-related records
• c. Technical and Usage Information
  • IP Address, browser type, and operating system
  • Cookies and analytics data
  • Date, time, and location of website or app access

• We collect and use your data strictly for lawful business and operational purposes, including:
  • To verify your identity and eligibility to rent a vehicle.
  • To process bookings, payments, and refunds.
  • To prepare and execute rental agreements.
  • To maintain records as required by Indian transport and taxation laws.
  • To ensure vehicle safety, monitoring, and recovery (via GPS tracking).
  • To communicate booking confirmations, reminders, or updates.
  • To manage insurance and legal claims.
  • To comply with law enforcement or regulatory requirements.
  • To improve our website, customer experience, and operational efficiency.
• We do not sell or rent your personal information to third parties.

• Your data is collected and processed lawfully under the following bases:
  • Contractual Necessity: To fulfill your rental booking and agreement.
  • Legal Obligation: To comply with applicable laws and motor vehicle regulations.
  • Legitimate Interest: To ensure operational safety, fraud prevention, and service improvement.
  • Consent: For optional features such as marketing communications or GPS tracking.

• We retain your personal data only for as long as necessary:

• Data Type	Retention Period
  Rental contracts & ID proofs	Up to 12 months post-return
  GPS tracking & telematics data	30–90 days (unless linked to a dispute or claim)
  Payment & invoice records	As per statutory tax laws
  CCTV & security footage	30 days (unless under investigation)

• After the retention period, data is securely deleted or anonymized.

• We do not share your personal data except where necessary and legally permitted.
• Data may be shared with:
  • Law enforcement authorities – upon official request or legal obligation.
  • Insurance companies – for claim processing or verification.
  • Payment gateways & banks – for secure transaction handling.
  • Technology service providers – for website hosting, analytics, or system maintenance under strict confidentiality.
  • Regulatory bodies – as required under the Motor Vehicles Act or Indian law.
• All third parties handling your data are bound by confidentiality agreements and data protection laws.

• We employ reasonable security practices and procedures in accordance with Rule 8 of the IT Rules, 2011, including:
  • Data encryption (SSL/TLS) during transmission.
  • Restricted system access based on user roles.
  • Regular data backups and firewall protection.
  • Secure storage of physical and electronic documents.
  • Staff confidentiality agreements and privacy training.
• Despite these measures, no electronic system is fully secure, and users acknowledge that data transmission is at their own risk.

• Our website uses cookies to:
  • Enhance functionality and navigation.
  • Store user preferences.
  • Collect website analytics (e.g., Google Analytics).
• You can disable cookies through your browser settings, but certain features of the site may not function correctly.

• Under the Digital Personal Data Protection Act, 2023, you have the right to:
  • Access your personal data held by us.
  • Correct or update inaccurate or incomplete information.
  • Withdraw consent for specific processing (where applicable).
  • Request deletion of your data, subject to legal obligations.
  • Complain to the Data Protection Board of India (once operational) if you believe your data rights are violated.
• To exercise your rights, contact our Grievance Officer.

• Our website may contain links to external services such as payment gateways, insurance providers, or social media platforms.
• We are not responsible for the privacy practices or data protection of these third-party sites.
• We recommend reviewing their privacy policies before sharing any personal information.

• Our services are intended only for users aged 18 years and above.
• We do not knowingly collect personal data from minors.
• If we become aware that we have collected such data, it will be deleted immediately.

• We may update or amend this Privacy Policy at any time to reflect legal, technical, or operational changes.
• The revised policy will be posted on our website with a new Effective Date.
• Continued use of our services indicates your acceptance of such changes.

• In compliance with Rule 5(9) of the IT Rules, 2011, we have appointed a Grievance Officer for data protection and privacy concerns.
• All complaints will be acknowledged within 24 hours and resolved within 30 days.

• This Privacy Policy shall be governed by and construed in accordance with the laws of India.
• Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Panaji, Goa.